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TERMS AND CONDITIONS
These conditions are determined by the process of ordering, payment, delivery, complaint and product offered on this site.
ORDERING
Products can be ordered on the website www.d-sense.hr 24 hours a day, 7 days a week. The seller will review the order and send a pro forma invoice to the buyer, after which the customer can make a payment. Pro forma invoices are valid for 10 days. The buyer has to indicate his personal information (name, surname, ID, address, phone number, e-mail) to fulfill the basic requirements for the administration of orders.
CONFIRMATION OF ORDER
The buyer will receive a pro forma invoice by e-mail. Based on this e-mail the buyer can make a payment. Goods are considered ordered when the customer makes the payment. The buyer will receive an order confirmation after payment.
PAYMENT
Payment of goods can be made by bank transfer or internet banking. All data required for payment will be visible on the pro forma invoice. Ordered goods will go into production after payment. The customer can cancel an order by telephone or e-mail within 24 hours after the payment was made.
CUSTOMS
Custom fees for import are not included for non-EU countries.
DELIVERY
Terms of delivery
Shipping is free of charge for the ordered items. Delivery will be made within 30 to 45 working days after payment.
Free delivery
Delivery for all our products is free of charge. We deliver to the following countries: Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, the Czech Republic, Denmark, France, Germany, Greece, Hungary, Luxembourg, Montenegro, the Netherlands, Poland, Romania, Serbia, Slovakia, Slovenia, Switzerland, and the United Kingdom. Products will be packed so the usual manipulation will not damage them. After retrieving the product, the buyer is obliged to check the product for any damage. If the product is damaged, the buyer can return it to the deliverer on site. In that case the seller is obliged to send a new product or reimburse the buyer, depending on of the buyer’s demands. Subsequent complaints are not possible. Merchandise is insured against damage during delivery. The buyer is obliged to sign a dispatch form after delivery.
PRIVACY STATEMENT AND COLLECTION OF PERSONAL INFORMATION
We commit to the protection of personal data of customers. We collect only essential basic information about customers / users that is necessary to fulfill our obligations and inform our customers about the way we collect information, as well as regularly give customers a choice on how their data are used, including the decision whether or not to have their identity removed from the lists used for marketing campaigns. All user information is strictly confidential and is available only where such information is necessary to perform a job. All our employees and business partners are responsible for respecting the policy.
